Refund Policy

Refund and Return Policy

1. Overview

We want you to be completely satisfied with your purchase from Zippra. Our refund and return policy outlines the conditions under which you may cancel your order, request a refund, and return items. This policy applies to all purchases made through zippracompression.com.

2. Change-of-Mind Cancellations (Before Fulfillment)

If you change your mind after placing an order, you may request a cancellation and full refund within 48 hours of placing the order, provided the order has not yet been fulfilled or shipped.

  • To cancel within this period, contact us at zippracompression@gmail.com with your order number.

  • If the order is eligible, we will issue a full refund immediately to your original payment method.

  • Once the 48-hour window has passed or your order has been shipped, the standard return process applies.

3. Standard Return Policy (90-Day Hassle-Free Returns)

We have a 90-day return policy starting from the date you receive your item. Within this period, you may initiate a return for a refund if the item is in original condition and in its original packaging. You will also need your receipt or proof of purchase.

  • To start a return, contact us at zippracompression@gmail.com.

  • Items returned without prior authorization will not be accepted.

  • Return shipping costs are the customer’s responsibility, unless the return is due to a damaged or incorrect item.

4. Returns After Shipment / Delivery

If your order has already shipped and you wish to return it:

  • Wait until the item is delivered.

  • Contact us to initiate a return within the 90-day period.

  • You are responsible for return shipping.

  • Once we receive and inspect the item to confirm it is in like-new condition, we will process your refund.

5. Refund Processing Time

Once your return is accepted and inspected:

  • We will issue your refund to the original payment method within 5 business days of approval.

  • Your bank or card provider may take additional time to post the credit.

  • If more than 10 business days have passed, please contact us at zippracompression@gmail.com.

6. Defective or Damaged Items

Please inspect your order upon receipt. If the item is defective, damaged, or the wrong product, contact us immediately via zippracompression@gmail.com so we can evaluate the issue and make it right.

7. Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized items

  • Personal care products

  • Sale items and gift cards

  • Items that are heavily used, stretched out, washed, or show significant wear

  • Damaged zippers or seams due to forceful use

  • Incomplete pairs (only one sock returned)

8. Contact Information

To cancel an order, request a return, or ask questions about this policy, please email us at: zippracompression@gmail.com